HelpFul Hacker Program

Momensity Product Security

Security and privacy at Momensity start with our values. At Momensity, we understand security and privacy are important because we are in it for the community. This means we’re committed to working with our community, including through our security program to recognize helpful hackers that work with Momensity.


Helpful Hacker Program


Our Helpful Hacker program allows our community to report product vulnerabilities to Momensity. We operate the program based on the following principles:

  • Reported issues will be prioritized based on the impact on our community, not based on financial incentives.
  • Swift resolution based on impact on our community, aiming for less than 72 hours after the report has been made.
  • Reported issues will be disclosed by Momensity to the community shortly after the resolution of the problem.
  • Responsible disclosure, means that you give us a fair go in order to resolve the issue before the vulnerability is disclosed to the community. This helps us protect the security and privacy of our community.

Reporting a vulnerabilityIf you believe you have found a general security vulnerability in a Momensity product you can use this form to report the vulnerability to us. We will confirm receipt and follow up with verification and the target date for full disclosure following resolution. For security issues related to your personal account, you should contact our friendly Help Team.


Whilst investigating potential vulnerabilities, you must not:

  • Test against any service that isn’t owned by Momensity. This includes all third-party providers whether or not they are hosted on a Momensity owned/operated subdomain.
  • Cause disruption to the availability of any Momensity services.
  • Attempt to gain access to another user’s data or information.
  • impact other users with your testing.
  • Attempt non-technical attacks such as social engineering or physical attacks against employees or infrastructure.
  • Pivot your approach from one vulnerability to another in order to escalate your access.
  • Share sensitive information exposed during the course of finding a vulnerability.
  • Violate any laws.

If in doubt, get in touch first!



Included in scope are any products or services that reside under the following domains that are owned by Momensity:

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  • Items for sale or available for download from any of the Momensity Marketplaces.

This program does not offer bounties or rewards, financial or otherwise. In recognition of our appreciation, Helpful Hackers will be added to either the Momensity Systems Honor Roll or the Momensity Author Item Honor Roll, depending on the scope of the vulnerability.


Qualifying vulnerabilities

While not extensive, this list provides some examples of what we are classing as a security vulnerability and will award to Helpful Hackers.

  • Authentication or authorization flaws
  • Cross-site scripting
  • Cross-site request forgery
  • Server-side code execution bugs
  • Ability to view another user’s personal or sensitive data
  • Remote code execution
  • SQL injection
  • Bypassing of security controls or boundaries

Non-qualifying vulnerabilities

  • You are not the first person to identify the vulnerability. While we endeavor to address and disclose security reports in a timely manner, it may occur that multiple reports come in for the same issue, in which case we will only award the initial reporter.
  • Testing against third-party systems/content (even under a Momensity subdomain). Any system or content that is not owned/operated by Momensity cannot be tested without the system owner’s explicit permission. We recommend contacting them and reviewing if they have a bug bounty program before engaging in any testing.
  • Vulnerabilities that Momensity determines to be an acceptable risk.
  • Vulnerabilities require exceedingly unlikely user interaction or steps to exploit.
  • Phishing attacks. We do not accept phishing of users or staff as a security vulnerability that we can manage or mitigate. If you do find one, please don’t hesitate to get in touch so we can take some steps to remove it from public consumption.
  • Third-party plugins or browser-based scripts are used to enhance or alter the Momensity products. If you use a tool to alter how the Momensity sites look or interact and you discover a vulnerability with the tool, you are best to disclose the issue to the project maintainer.
  • Presence of banner or version information. On its own, we don’t consider the showing of the product version a vulnerability. However, if you find a very outdated version or think it defines a security risk, please get in touch.
  • Denial of service attacks. In the interest of service availability, we strongly discourage anyone who uses automated tools that generate significant volumes of traffic that may impact our users.
  • General security advice without an identified vulnerability report. While it’s appreciated that people reach out to our team regarding general security advice such as not using exposed HTTP query parameters, without an attached vulnerability we will not award the submission as on their own they are not a security risk.

If you are ever unsure about whether the vulnerability you are testing is questionable or may fall into the non-qualifying category, please get in touch with us for guidance.


Honor Roll – Momensity Systems


Dates of reports


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